I. Introduction:

Planet Networks Inc (Planet) believes in net neutrality and an open Internet and has always stood for, practiced, and advocated for the principles of an open and equal Internet for all. We believe that our customers choose Planet with the understanding that we will simply deliver their traffic without inspection, modification, or artificial limitations. The federal government’s repeal of Title II classification and the 2010 FCC Open Internet Order has dismantled bans on blocking, throttling, and prioritizing content; paving the way for service providers to impose performance limits, prioritize the content of their choosing, and monetize traffic throughout, all at the expense of citizen’s fair and open access to the rich spectrum of content and information available on the Internet.

Instead of banning these practices, the FCC now requires ISPs to publicly disclose network management practices on a “publicly available, easily accessible website” or at the FCC’s ISP Transparency Disclosures Portal at https://www.fcc.gov/isp-disclosures.

While these practices are not banned, Planet is proud to continue supporting the principles of net neutrality and provide our customers with an open Internet experience unburdened by cost-cutting, performance-impacting network management practices, monetization of access or priority for content providers, censorship of legal content, or sharing of any customer information.

In accordance with the 2018 FCC Restoring Internet Freedom Order and subsequent repeal of net neutrality principles, Planet is happy to disclose continued adherence to principles of an open and equal Internet as compliant with the RIF “Transparency Rule”.

II. Network Management Policies:

Blocking: Planet does not engage in any practice that blocks or otherwise prevents end user access to lawful content, applications, service, or non-harmful devices, except Planet does prevent residential and small business customers from sending SMTP mail directly via port 25 to prevent Planet’s network from being a source of spam on the Internet. Simply use an authenticated account via the submission port 587 to send email using SMTP which is not restricted.

Throttling: Planet does not engage in any practice that degrades or impairs access to lawful Internet traffic based on content, application, service, user, or use of a non-harmful device with the exception of limiting speeds based on the service plan - i.e. 250/250 service is rate limited to 250Mbit/s in each direction and 500/500 service is rate limited to 500Mbit/s in each direction and so on - according to the plan selected by the customer.

Affiliated Prioritization: Planet does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate.

Paid Prioritization: Planet does not engage in any practice that directly or indirectly favors some traffic over other traffic, including through use of techniques such as traffic shaping, prioritization, or resource reservation, in exchange for consideration, monetary or otherwise.

Congestion Management: Planet does not engage in any practice to limit customer usage nor impose penalties for bandwidth consumption for reasonable household use.

Application-Specific Behavior: Planet does not engage in any practice to block or rate-control specific protocols or protocol ports, modify protocol fields in ways not prescribed by the protocol standard, or otherwise inhibit or favor certain applications or classes of applications.

Device Attachment Rules: Planet does not engage in any practice to restrict the types of devices that connect to the network. For certain residential products (such as Planet Networks WiFi powered by Plume), equipment is supplied, and an equipment fee is applicable.

Security: Planet does not engage in any practice that could possibly jeopardize network security or customer information. Saddleback employs a variety of industry-standard security practices on the network to ensure customer protection. Planet monitors overall network activity to detect potential intrusion and denial of service attacks. Additionally, end-users whose systems are compromised, and are sourcing malicious traffic, may be contacted or suspended until the system is secured. We may block traffic to or from customers when a denial of service attack is in progress, and when such traffic is impacting network elements shared by other customers.

III. Performance Characteristics

Service Description: Planet provides Internet access via Fiber and Public WiFi. Actual speeds vary by location and product selected. See our website for details. Impact of Specialized Services: No specialized services which affect last-mile capacity are currently offered.

IV. Commercial Terms:

Pricing: Planet offers a variety of products and speeds at a range of price points. Products offered are based on geographical availability at the service address. To see product availability and pricing for your address, please visit http://GetPlanetFiber.com

Privacy Policies: Planet firmly believes in customer privacy. Customer browsing information is not stored. Network traffic management practices are limited to protocol flow analysis (header information only) as required to plan peering, transit, and enforce network security, e.g. DoS prevention and tracking. Traffic information is not provided to third parties, nor used by Planet for any other purpose.

V. Redress Options:

Planet Responds to all complaints. Please email support@planet.net if you have any concerns.