Your privacy is important to us. When you provide your phone number for SMS order updates, we ensure that it is used solely for the purpose of keeping you informed about your orders. When you provide your phone number for SMS marketing messages and availability updates, we ensure that it is used solely for those purposes. If you wish to be removed from receiving future communications, you can opt out by texting STOP.

We use your information to send mobile messages and respond to your inquiries, as necessary. This may involve sharing your information with platform providers, phone companies, and other vendors who assist in message delivery only to enable you to receive the messages. We do not sell, rent, loan, trade, lease, or otherwise transfer for profit any phone numbers or customer information collected through the SMS program to any third party. We may disclose your information if required by law, regulation, or governmental request, to avoid liability, or to protect our rights or property. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. Text messaging opt-in data and consent status are not included in the categories above and will not be shared with any third parties.

This SMS Privacy Policy is strictly limited to our SMS program and does not affect any other privacy policies that may govern your relationship with us in other contexts.

SMS Terms & Conditions

Program Overview:
By opting in, you will receive messages from Planet Networks, including information keeping you informed about your orders if you provided your phone number for SMS order updates, and/or information marketing messages and availability updates if you provided your phone number for SMS marketing messages and availability updates.

Message Frequency:
You will receive messages at a varying frequency.

Opt-Out Instructions:
To stop receiving marketing and availability update SMS messages, you may unsubscribe at any time by replying with the keyword STOP to (877) 818-1776 or (862) 300-3125 number. To stop receiving order update SMS messages, you may unsubscribe at any time by replying with the keyword STOP to (877) 502-2003. After sending this message, you will receive a confirmation SMS, and no further messages will be sent to you from that number. To rejoin, text START to the respective number you replied STOP to.

Help:
If you need assistance with the SMS program, reply with “HELP” or contact us directly at support@planet.net.

Carrier Liability:
Please note that carriers are not responsible for delayed or undelivered messages.

Cost:
Standard message and data rates may apply for messages sent to and received from us. For questions about your text or data plan, please contact your wireless provider.