Connection issues are often caused by equipment being improperly connected. In some cases, a child or household pet may accidentally unplug and reconnect cables incorrectly. This guide will help you verify that your equipment is set up properly to restore and maintain a stable connection.

Important: Do not press the factory reset button on your router unless you know how to reconfigure it afterward. Resetting your router without proper setup knowledge can cause further disruptions to your service!

This is a power injector. This provides power to the equipment located on the side of your home. The port labeled POE or ⚡goes to the wire run to the outside of your home. The LAN port or 🖧 (circled in red to the left) connects to your router’s WAN port - shown to the right.