Network Status History

7/19/2026 12:30AM - Jefferson Repair Completed

All customers should be back up. If you are still out, please call support. The team is almost finished.

7/18/2026 6:30PM - Jefferson Update

Planet team is on site. Fiber has been pulled and they are splicing.


7/18/2026 2:30PM - Jefferson Area Storm Damage

We are seeing lots of tree and wind damage to power from this second summer storm in July. We have many customers without power, but the only area at the moment without Internet service is the Jefferson area due to a burning transformer on a utility pole. If you aren't in the affected area of Jefferson and have power or a generator, your Planet Networks Internet should be operational. The cooling oil is leaking from the burning transformer and burning our fiber, cable, and telephone too. No ETR at the moment until JCP&L replaces the transformer and possibly the pole.

7/10/2026 New Jersey Service Outages Update:

7/10/2026 2:21AM: Yesterday we continued to fix customer drops that were removed from their homes due to falling trees or branches. We still have a few customers without service, but 99.99% of customers are back to normal. Those who are not are traveling or are waiting for their electricity to be restored. We are back to normal operations and all repairs have been made. We will schedule some night maintenance next week to replace a few operational sections that are not repaired to our standards, after the power company finishes their repairs and/or fixes poor-quality emergency fixes that were done just to get power back for their customers. If you are still experiencing any problems at all or if our fiber is not properly attached to your home or hanging low, please let us know and we will fix it free of charge.

7/9/2026 12:33AM:
Jefferson/Oak Ridge: Repairs were completed by 11PM last night, all customers are back online, if any remain these are isolated issues. We will return to this area next week overnight to finish repairing the cable damage. The remaining damage is not customer affecting.

Sherman Ridge Rd, Wantage: The power company has completed its repairs, and this enabled us to complete our repairs too.

Silver Lake Rd, Frelinghuysen/Johnsonburg: Some power work has been done over here, but it's still not safe to repair our fiber damage on Greendell Rd. Some temporary fixes were made in Frelinghuysen, utilizing some non-broken/non-burned strands on our 144-count cable. This restored service to about 20 customers in the Johnsonburg area. We also corrected a light-level issue for Silver Lake Rd, so all customers fed from there are now within specification.

7/7/26 8:56PM - We are down to a couple of hundred of customers without service. Most of those don't have power yet which is why they are offline. We can see this because the homes with generators are green in a sea of red. JCP&L is still making repairs in areas where our fiber is burned. We are hoping they will complete their repairs by tomorrow so we can fix the fiber serving these small areas. Every customer is important and every customer will receive our full attention until everyone is back up and 100% operational. Stay safe out there and avoid any downed power lines since they may be live and deadly. Thank you!

7/7/2026 1:14PM - Our crews are continuing to make repairs to individual customers and still waiting on power to make the lines safe so we can run new fiber in damaged sections. As of this moment, 774 customers are still out of service, with approximately 600 of those due to no power at the home/business. JCP&L hasn’t started the repairs at the locations where we have to replace our fiber. Those damaged sections are affecting about 120 customers total. Once power is restored, most other customers should come back online.

7/6/2026 6:40PM - Our crews continue to make repairs to damaged fiber feeding homes and businesses. JCP&L crews are on site at the four areas of major backhaul fiber damage in Sussex, Morris, and Warren Counties. We are hopeful that they will finish repairs by morning. We will be able to begin our repairs as soon as JCP&L finishes their repairs. We need to work on Greendell Rd/Hamilton Rd in Green Township/Frelinghuysen, Silver Lake Rd in Blairstown, Sherman Ridge Rd in Wantage, and Ridge Rd in Oakland/Jefferson, and we have some additional burned fiber in Cranberry Lake in Byram. Currently 847 customers are down due to power outages or mainline fiber damage or customer service drops ripped off houses by falling trees/limbs. We continue to restore services. Thank you for your patience.

7/6/2026 11:45AM: We are still waiting on power repairs in many areas, but our crews are out in force fixing individual customer connections where the cables have been damaged by falling trees and branches. Our teams continue to help customers get back online everywhere possible. We are down to less than 1,000 customers offline at the moment. As power continues to be restored and customers have power to their equipment and as we are able to safely access damaged fiber to facilitate repairs, this number will continue to drop. Over 96% of all Planet customers are working properly as of Monday morning. Thanks for your patience.

7/5/2026 2:54PM: Our crews continue to work restoring service. We are still waiting for the power company to fix the power lines first before we can work on many areas. We still have 1264 customers down at the moment. Service has been restored to 75% of customers who had outages. We want to thank our amazing team, who have been hard at work since Friday evening's storm. Current service outages are highly correlated with known power outages, due to no power at the home or a problem in the area due to damaged infrastructure.

7/4/2026 1:02PM - Service has been restored to about 800 more customers. (Some others lost service between update posts.) Approximately 2,200 are still without service. We are primarily waiting on power to be fixed so it is safe for our crews to work. Until power is fixed, we can't do any work. Our crews are actively monitoring the various areas and will begin work as soon as poles are replaced, high voltage power is restored, and electrical lines are no longer draped over our fiber. Happy Independence Day!

7/4/2026 9:56AM - Service has been restored to over 1,000 customers. Our teams continue to work to restore service to all customers as quickly as possible.

7/3/2026 Friday night's storm hit northern New Jersey hard, with winds over 60 mph bringing down trees, power lines, and fiber lines across our service area. In multiple locations, downed power lines have caught trees and fiber on fire.

We currently have over 3,700 customers offline, and we know exactly where the damage is.

Our crews will be working to restore service until every customer is back online. However, we cannot begin repairs until the power company de-energizes and repairs its lines, making each area safe. While live power lines are down, it is not safe for our team to work, period.

We're sorry for the disruption. This was a fast, violent storm, and restoring service safely is our top priority. We'll post updates as restoration progresses.

Thank you for your patience. Stay safe, and stay clear of any downed lines.

All other Planet systems are operational.



Second Scheduled Network Maintenance in Vernon, NJ. This ONLY affects customers served from Vernon, NJ

Early Wednesday morning, August 20, 2025, our team will be performing a brief network update at the Vernon Point of Presence (POP). This work will begin at 4:00 AM and finish no later than 6:30 AM (we expect to be done closer to 6:00 AM).

During this time, some customers may notice a very short interruption as we move connections to new equipment. Service will be immediately restored, and no action is required on your end.

This upgrade improves reliability and enables us to roll out some exciting new features and service enhancements in the near future. Stay tuned!

Thank you for your patience and for being a Planet Networks customer!

Scheduled Network Maintenance in Vernon, NJ. This ONLY affects customers served from Vernon, NJ

Early Tuesday morning, August 19, 2025, our team will be performing a brief network update at the Vernon Point of Presence (POP). This work will begin at 5:00 AM and finish no later than 6:30 AM (we expect to be done closer to 6:00 AM).

During this time, some customers may notice a very short interruption as we move connections to new equipment. Service will be immediately restored, and no action is required on your end.

This upgrade improves reliability and enables us to roll out some exciting new features and service enhancements in the near future. Stay tuned!

Thank you for your patience and for being a Planet Networks customer!

7/24/25

Cogent Communications is having some type of outage in Newark, NJ, at the moment. This may affect other providers and customers throughout northern NJ. We have shut down our peer with Cogent for the time being to route around their network issues to any other networks that have other connectivity.

6/16/25 - 6/18/25

Scheduled Outage & Fiber Migration Notice – Sparta, New Jersey POP

We will be migrating customers from our old Sparta POP to our new Sparta POP during two maintenance windows:

  • Monday night, June 16 into Tuesday morning, June 17, 2025

  • Wednesday night, June 17 into Thursday morning, June 18, 2025

Work will begin each night at midnight and continue for several hours.

This migration will involve cutting and resplicing fiber connections, which will cause service interruptions of up to 3 hours for affected customers as we complete the migration.

The affected service area includes customers located in Andover and Sparta, NJ.

5/27/2025

🚨 Still having connection issues after troubleshooting? You might’ve reconnected something incorrectly. 🧩

Check our quick guide to make sure everything’s plugged in the right way.

🚨 Network Update – May 27, 2025 🚨

On Monday May 26th, Planet Networks experienced a network-wide outage due to two almost simultaneous fiber cuts across completely separate routes — redundant paths built for resilience. This rare and highly impactful event temporarily disrupted connectivity across much of our infrastructure.

✅ Services in New Jersey, Pennsylvania, and New York have since been fully restored.
ℹ️ Virginia services were not affected.

We also recognize that most customers were unable to reach us by phone during the outage. Our system was not built to handle the massive influx of simultaneous calls — and we’re fixing that.

🔧 What We’re Doing to Improve:

  • Incident Communications Team: We are creating a team specifically focused on issuing real-time updates via SMS, email, and social media as soon as a network issue is detected.

  • Phone System Enhancement: We are enhancing our phone infrastructure to handle a large influx of calls — not to connect every caller to a person, but to ensure all callers immediately hear a clear, accurate status message during any outage or emergency.

  • Accelerating Network Redundancy Plans: We’ve been building additional fault-tolerant fiber paths over the past year. We’re moving up the implementation timeline to bring those additional paths online sooner.

This marks the first major network-wide outage in over a decade. Our record of reliability is something we take seriously — and we are taking stock and reviewing what happened to ensure we’re even better prepared for the future.

🛠️ We will continue to share updates as we learn more and roll out these improvements. We will share more about the underlying causes of the disruption when we have all the facts.

Thank you for your patience, your understanding, and your continued trust in Planet Networks.

— The Planet Networks Team 🌍